Jira

Set up bidirectional sync between Rootly incidents and Jira issues with field mapping, automated ticket creation, status updates, and custom workflows.

Rootly’s Jira integration keeps incidents and Jira issues in sync. When an incident is declared, a Jira issue is automatically created. Updates flow both ways: incident changes update Jira, and Jira changes can update incidents.

Smart Defaults

Auto-create Jira issues at incident start without building workflows

Custom Workflows

Advanced automation with triggers, conditions, and multiple actions

Field Mapping

Map incident data to Jira native and custom fields

Action Items → Subtasks

Follow-up tasks become Jira subtasks linked to the parent issue

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How It Works

1. Connect Jira

   Authenticate via OAuth and configure webhooks for bidirectional sync.

2. Configure Automation

   Use Smart Defaults for instant setup, or build custom workflows for conditional logic.

3. Incident Declared

   When an incident is created, Rootly automatically creates a Jira issue.

4. Updates Flow Both Ways

   Changes to incidents update Jira. Jira events can trigger incident updates.

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Next Steps

Installation

Connect Jira and set up webhooks

Workflows

Configure Smart Defaults and custom workflows

Jira → Rootly

Create incidents from Jira events