SSO

Enable single sign-on for Rootly with SAML 2.0 compatible identity providers including Okta, Google, OneLogin, Auth0, Azure AD, JumpCloud, and more.

Installation

You can set up this integration as a logged in admin user in the integrations page:

Identity Providers

Rootly is compatible with any identity provider supporting SAML 2.0.

Depending on the identity provider, you might be asked for the following information during your setup process:

Service Provider Details

Field	Value
ACS URL	https://rootly.com/users/saml/auth
Entity ID / Audience URI	https://rootly.com/users/saml/metadata
SP Metadata URL	https://rootly.com/users/saml/metadata
Name ID Format	urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress
Binding	HTTP-POST

SAML Attribute Mapping

Rootly reads the following attributes from the SAML assertion. Email is taken from the NameID element and is required. All other attributes are optional but recommended for accurate Just-In-Time (JIT) provisioning.

Rootly field	SAML attribute
Email	NameID (emailAddress format)
First name	name.givenName
Last name	name.familyName
Preferred name	displayName
Phone number	phoneNumbers.work

Certificate Requirements

Rootly requires a PEM-encoded X.509 certificate from your IdP to validate SAML assertions.

• Must be in PEM format with -----BEGIN CERTIFICATE----- and -----END CERTIFICATE----- headers
• Must not be expired — Rootly rejects expired certificates at save time
• Must match the certificate your IdP uses to sign SAML responses

Okta

Let’s go to the Applications > Applications > Browse App Catalog.

Search for “Rootly”.

Click on Add Integration.

Give the app a name.

TIP: If you’re planning on using multiple orgs on Rootly, consider naming each Rootly app in Okta a name that corresponds to each org.

Select SAML 2.0.

Now our app is created let’s go back in Applications > Rootly and click View Setup Instructions:

Finally copy the fields as shown below into Rootly, this information from Okta is unique to your organization.

Okta field	Rootly field
Identity Provider Issuer	Identity Provider ID
Identity Provider Single Sign-On URL	Identity Login URL
X.509 Certificate	IdP Cert

Test your SSO integration by assigning yourself or a test user to the app. Go to Assignments > Assign > Assign to People.

If you’re already logged into Rootly, go ahead and logout. Then Navigate to the signon link https://rootly.com/users/sign_in. Click on SSO.

Enter your full work email (not just the domain) and click Sign In.

You are all set!

Google

You will need to access the Google Admin Console: https://admin.google.com/ac/home.

Follow screenshot steps as below:

Make sure Signed Response is checked and the app ON for everyone is checked in your org unit.

And finally let’s edit the attributes mapping.

Google Workspace field	SAML attribute
Primary email	NameID
First name	name.givenName
Last name	name.familyName

Let’s switch to Rootly. You can get the identity login url by clicking on the TEST SAML LOGIN button.

OneLogin

Browse the Applications Store page and install Rootly.

Copy fields over Rootly like shown below

• Issuer URL -> Identity Provider ID
• SAML 2.0 endpoint -> Identity Login Url
• In the certificate section > View Details > X.509 Certificate -> Idp Cert

You are all set!

Auth0

Docs: https://marketplace.auth0.com/integrations/rootly-sso-integration

Azure

Install SSO integration through the Azure marketplace

• Marketplace: https://azuremarketplace.microsoft.com/en-US/marketplace/apps/aad.rootly
• Tutorial: https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/rootly-tutorial

Rippling

Integrate Rippling SSO + SCIM in one click https://www.rippling.com/app-shop/app/rootly

Keycloak

Keycloak is an open-source identity and access management solution. Follow these steps to configure SAML SSO with Rootly.

Prerequisites

• Access to Keycloak admin console
• Keycloak realm set up (can use default master realm for testing)
• User account in Keycloak with email attribute configured

Step 1: Create SAML Client in Keycloak

1. Navigate to Clients in the Keycloak admin console
2. Click Create Client
3. Select SAML as the client type
4. Set Client ID to: https://rootly.com/users/saml/metadata
5. Click Next and Save

Step 2: Configure Client Settings

Navigate to your client’s Settings tab and configure:

Access Settings:

• Root URL: https://rootly.com/users/saml
• Home URL: https://rootly.com/users/saml
• Valid redirect URIs:
  • https://rootly.com/*
  • https://rootly.com/users/saml/auth
• Master SAML Processing URL: https://rootly.com/users/saml/auth

SAML Capabilities:

• Name ID format: email
• Force POST binding: On
• Include AuthnStatement: On

Signature and Encryption:

• Sign documents: On
• Sign assertions: On
• Signature algorithm: RSA_SHA256
• SAML signature key name: KEY_ID
• Canonicalization method: EXCLUSIVE

Step 3: Configure Keys

Navigate to the Keys tab:

• Client signature required: Off
• Encrypt assertions: Off

Step 4: Configure Name ID Mapper

1. Go to Client scopes → Dedicated scopes → Mappers
2. Create or edit the Email mapper:
   • Mapper type: User Attribute Mapper For NameID
   • Name: Email
   • Name ID Format: urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress
   • User Attribute: email

Step 5: Configure User Email

Ensure your test user has an email address set:

1. Navigate to Users → Select your user
2. Go to Details tab
3. Set Email field (e.g., [e-mail])
4. Set Email verified: Yes

Step 6: Get Keycloak Configuration

Collect the following information from Keycloak:

1. Identity Provider ID: https://your-keycloak-host/realms/your-realm
2. Identity Login URL: https://your-keycloak-host/realms/your-realm/protocol/saml
3. Certificate:
   • Go to Realm Settings → Keys → RS256 → Certificate
   • Copy the certificate and format with proper PEM headers:
   -----BEGIN CERTIFICATE-----
   [certificate content]
   -----END CERTIFICATE-----
   

Step 7: Configure Rootly

In your Rootly SSO integration modal, set:

Rootly Field	Keycloak Value
Identity Provider Id	https://your-keycloak-host/realms/your-realm
Identity Login Url	https://your-keycloak-host/realms/your-realm/protocol/saml
Identity Logout Url	Leave blank or set logout URL
Idp Cert	PEM-formatted certificate from Keycloak
Domain Name	Your domain (e.g. company.com)

Jumpcloud

Let’s begin by navigating to the SSO Applications page from the left navigation.

Click Add New Application

Search for and install the Rootly application.

Once installed, select the Rootly application to enter edit mode and navigate to the SSO tab.

Update the IdP Entity ID from JumpCloud to JumpCloud-<BusinessName>.

Download your IDP Certificate. It should download as a .pem file.

Navigate to your Rootly SSO Integration modal and fill in the following fields with the corresponding values from JumpCloud.

Rootly Field	JumpCloud Field
Identity Provider Id	IdP Entity ID
Identity Login Url	IDP URL
Identity Logout Url	Leave blank or choose any page you’d want to navigate your user to when they log out.
Idp Cert	Open the certificate you downloaded in the previous step with a text editor of your choice. Copy and paste the text content.
Domain Name	Your domain (e.g. mycompany.com)

Go ahead Enable and Save your SSO setup in Rootly.

You’re now SSO enabled!

If you want to set up Just-In-Time (JIT) provisioning, navigate to the Identity Management tab in edit mode and set the following fields according to the mappings below.

• API Type: SCIM API
• SCIM Version: SCIM 2.0
• Base URL: https://rootly.com/scim
• Token Key: Pick this value up from your SSO Configuration screen in Rootly

• Test User Email: You can use your own email as long as the email domain matches the one set in your Rootly SSO configuration page.

Go ahead and select Test Connection. You should see a successful message once a connection is confirmed.

If you’d like to provision users by JumpCloud Groups, go ahead and select the following option. This will allow you to provision the users in each JumpCloud Group with a specific Rootly Role.

Navigate to your Rootly SSO Integrations modal and map the desired JumpCloud Group to the desired Rootly Role.

Go ahead and Save your configuration. You’re all set for JIT user provisioning!

Login Behavior

If you have SSO enabled, all other login methods such as Google, Slack, Email/Password will automatically redirect to SSO for any user whose email domain matches a configured SSO account. Users on domains that are not associated with an active SSO configuration continue to use their regular login method.

Misconfiguration

If you set up SSO incorrectly, you may not be able to sign in anymore. In that case please contact [e-mail] or use the lower right chat widget for live assistance.