Google Chat integration overview

Manage incidents from Google Chat with auto-created spaces, rich card notifications, slash commands, alert actions, and on-call paging built into chat.

Closed Beta — The Google Chat integration is currently in closed beta. Contact [e-mail] to request access.

Rootly’s Google Chat integration automates incident communication, on-call management, and alerting. When an incident starts, Rootly creates a dedicated Google Chat space, invites responders, and posts real-time incident overview cards. Responders can manage incidents, respond to alerts, and check on-call schedules without leaving Google Chat.

Incident Spaces

Automatically create dedicated Google Chat spaces for each incident with responders invited

On-Call & Alerting

Page responders via Google Chat, respond to alerts with action buttons, and check on-call schedules

Slash Commands

Declare incidents, create alerts, check on-call, and manage shifts with /rootly commands

Emoji Reactions

React to messages to add timeline events, follow-ups, or tasks to the incident

Real-time Updates

Get notified of role assignments, action items, shift changes, and meeting recordings

Custom Workflows

Control which events trigger Google Chat notifications using workflow conditions

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How It Works

1. Connect to Rootly

   Create a service account, configure domain-wide delegation, and upload the key to Rootly (recommended). Or connect via OAuth for a quick evaluation.

2. Configure Workflows

   Set up workflows to automatically create spaces, send messages, or post cards when incidents occur.

3. Set Up On-Call

   Add Google Chat spaces as escalation policy targets to page responders directly in chat.

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Next Steps

Installation

Connect Google Chat using a service account or OAuth

Workflows

Configure space creation, messaging, and card workflows