Rootly AI in Web

Ask Rootly AI about any incident from the web app: a read-only chat grounded in that incident’s live timeline, roles, alerts, severity, and status.

Overview

Rootly AI in Web is an AI chat built into the incident page of the Rootly web app. Open it on any incident and ask questions in natural language. Answers are grounded in that incident’s live context: its timeline, alerts, chat history, and bridge-call transcripts.

Read-only by design. The web panel answers questions and never changes your incident. Actions live in Rootly AI in Slack and Rootly AI on Mobile.

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Using the Panel

Open Rootly AI on any incident page.

Question type	Example ask
Get caught up	”Catch me up on this incident”
Roles and ownership	”Who is working on what?”
Severity reasoning	”Why is this a SEV1?”
Response review	”What have we tried so far?”
Open work	”What action items are still open?”
Draft communications	”Draft a status update for stakeholders”
Bridge call recap	”What was discussed on the bridge?” (requires a Meeting Scribe transcript)
Timeline	”Summarize the last 30 minutes” or “Show the timeline in UTC”

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Multiple Chats and History

Keep separate conversations per incident.

Start a new chat or switch to an earlier one from the panel header.

Chats are private to you, scoped to your user and the incident. Other responders can’t see your chats, and you can’t see theirs.

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Configuration

Rootly AI in Web is available to all customers. An Admin must enable it, and using the panel requires an Incident Response seat.

1. Open AI & Agents and toggle on Opt in to Rootly AI capabilities.
2. Under Features, turn on Rootly Agent in Web.

See AI Settings for every Rootly AI control.

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Troubleshooting

Rootly AI isn't available on an incident

Check that Rootly Agent in Web is enabled under AI & Agents and that you have an Incident Response seat. Also confirm you have access to the incident (see Data Privacy for Rootly AI).

A reply is taking a while or didn't appear

Replies stream in as they’re generated. If you switch chats or close the panel mid-reply, generation finishes in the background. Reopen the chat to see the complete answer.

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Related Pages

Rootly AI in Slack

The same agent in your incident channels, with actions.

Rootly AI Overview

What Rootly AI is and everything it can do.

Data Privacy for Rootly AI

What Rootly AI sees, retention, and model training controls.