Rootly AI on Mobile

Get an Incident Summary card and the Rootly AI chat on your phone while on-call, with the same privacy controls as the web and Slack experiences.

Overview

On any incident you have access to, the mobile app gives you an Incident Summary card and the conversational Rootly AI agent.

Rootly AI on mobile uses the same capabilities and privacy controls as the web and Slack experiences. See Rootly AI for the overview, plus Data Privacy for AI Summaries (Incident Summary card) and Data Privacy for Rootly AI (conversational agent).

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Enabling Rootly AI on Mobile

Admins turn Rootly AI on for mobile from AI & Agents in the web app. Each mobile surface has its own toggle.

Toggle	What it controls
Opt in to Rootly AI capabilities	The global gate. Must be on before any Rootly AI feature, on any surface, is available to your team.
Incident summarization	The Incident Summary card on an incident’s Details tab in mobile. Shares one toggle with the Slack summary features.
Rootly Agent in Mobile	The Rootly AI chat panel behind the Ask Rootly launcher on mobile. Enabled separately from Rootly Agent in Web.

Only Admins can change these settings. Incident access follows your existing Rootly permissions.

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Incident Summary

On an incident’s Details tab, Rootly AI shows a Summary card with a short, plain-language overview of what happened and where things stand. Regenerate it at any time to reflect the latest state.

Incident Summary card on the Details tab

Tap the card, or the Ask Rootly launcher, to open the full summary in the Rootly AI panel. It breaks the incident down into key points such as the impact, the root cause, the current status, and what’s left to do, with suggested questions to dig deeper.

Expanded incident summary with suggested questions

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Rootly AI Chat

The Rootly AI panel is an AI agent for the incident you’re viewing. It answers questions in natural language, grounded in that incident’s live context: its timeline, severity, status, roles, alerts, and related Slack discussion.

Tap Ask Rootly to open the chat. Four suggested prompts get you started:

• Catch me up
• What’s the customer impact
• Who is working on what?
• Show open action items

Asking Rootly AI about customer impact

Your conversation is saved per incident and picks up where you left off.

Rootly AI on mobile can update the incident on your behalf: status and severity changes, plus incident field updates. It shows you the change and asks for confirmation before anything runs, and it can only do what you can do in Rootly, nothing more. Paging responders and publishing status page updates stay in Rootly AI in Slack.

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Related Pages

Rootly Mobile App

Install the mobile app and configure notifications and critical alerts on iOS and Android.

Rootly AI Overview

Every Rootly AI surface and how they all fit together.

Data Privacy for Rootly AI

How Rootly AI handles data access, encryption, RBAC, audit logs, retention, and PII redaction.

Rootly AI in Slack

The same AI agent in your incident Slack channels.