Global Status Page Templates

Create organization-wide update templates that responders can use on any status page, so every team posts consistent messages.

Global templates are update templates for your whole organization. Write them once and they’re offered on every status page, next to each page’s own templates. Teams reuse the same wording without copying templates into every page.

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Global and Page Templates

	Page templates	Global templates
Where you manage them	The page editor’s Templates tab	The Templates tab on the Status pages index
Where they’re offered	That page only	Every status page
Fields	Title, kind, update status, update title, message, notify subscribers	The same

Page templates work the same as before. See Creating a Status Page.

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Create a Global Template

1. Open Templates

   Go to Status Pages and click the Templates tab at the top of the page.

2. Add a Template

   Add a new template and fill in its fields:

   • Title: The template’s name, which responders see in the picker.
   • Kind: Incident or Maintenance. This decides which updates the template is offered for.
   • Update status: The status the update is posted with.
   • Update title and Message: The content that’s pre-filled in the update.
   • Notify subscribers: Whether subscribers are notified by default.
3. Save

   Save the template. Enabled templates are offered on every status page right away.

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Use a Global Template

When you post an update from the web or with /rootly statuspage in Slack, the template picker lists:

1. The selected page’s own templates, first.
2. Your enabled global templates after them, labeled as global.

Selecting a global template fills in the update’s status, title, message, and notify subscribers setting, just like a page template. You can edit anything before you post, and the edited version is what gets published.

How it behaves

• Matched to the update type. Incident templates are only offered for incidents, and maintenance templates only for scheduled maintenance.
• Listed once when you post to several pages. Each global template appears once, not once per page.
• Pages without templates still get them. If a page has no templates of its own, the picker shows only global templates.

See Publishing Updates.

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Manage Global Templates

• Edit: Changes apply to new updates. Updates already published keep their content.
• Disable: A disabled template isn’t offered in any picker. Enable it again to bring it back.
• Delete: The template stops appearing in pickers. Updates already published keep their content.

You need a role with permission to create or update status pages to create, edit, or delete global templates.

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Limits

Limit	Value
Global templates per organization	100
Template title	255 characters
Message body	10,000 characters

Going over a limit shows a validation error when you save.

Global templates aren’t offered in the Publish Incident to Status Page workflow action, and they aren’t returned by the status page templates API. Both work with page templates only.

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Related Pages

Creating a Status Page

Set up a page, including its own templates.

Publishing Updates

Post incidents, scheduled maintenance, and announcements.