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Rootly’s dynamic forms allow for more granularity based on different incident types, different teams, or different severities that require different versions of the same forms. You can access the dynamic forms by navigating to Settings > Forms. The Dynamic Forms feature is not enabled out of the box, but if you’d like to try it out, reach out to your Rootly point of contact or support team. Video Example of Use Case
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Incident Property Field

The incident property is what is used to base the dynamic forms from. The options include Incident Type, Team, or Severity.
This field is important — it drives the property you build your dynamic forms from.
Once an incident property is selected, click + New Form Set to create a dynamic form.

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Creating Form Set

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string
required
A unique name for this form set.
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incident property condition
The condition that decides when the form set applies — driven off incident type, team, or severity depending on the property you picked above.
Then choose which default forms you would like to customize — only the forms you pick will diverge from the defaults; everything else stays inherited.

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Example Use Case

One of the main use cases for this is when you want to give more granularity on different teams, incident types, or severities, but you want them to have different versions of the same form. For example, when the information I want to collect for the security teams incidents is different than the information I want to collect for the infrastructure teams incidents. But within that, within the security teams forms, I actually want certain fields different based on if it’s a SEV0 incident. Click ‘Create Form Set’. Once created, you’ll see the newly built ‘Security Team Forms’ on the left and the form types you wish to customize. These new forms will only show when Team is Security. Next, get more granular and only show these forms when the Team is Security AND the Severity is a SEV0. To do this, click ‘Configure’ on the form type you would like to edit. The form will start empty, minus your incident property field, which in this case is Teams. Add any custom or built-in fields by clicking ‘Add Fields’. When the required fields are selected, click ‘Add Fields’. Edit each field and choose when to display and/or require this field — at this stage you can add conditions. Set the field to only display when the incident is a SEV0. Require it only if responders can answer it in seconds: a SEV0 is the worst moment to add friction to declaring. Anything else is better asked on the Update Incident form once someone is working the problem. Click Save once the conditions are defined.

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To Test

Create a new incident and set the team to Security. Once <Security team> is selected, the form will auto-refresh with the dynamic ‘Security Team Form’.

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Removing An Existing Dynamic Form

Editing and deleting can be done by clicking on the ellipsis. Only one property can be selected at a time. Removing the existing incident property selection will delete all existing dynamic forms. You will be prompted with a warning message prior.

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Want to use dynamic forms?

Reach out to your Rootly point of contact or support team to request access.

Custom Forms

The baseline concept — dynamic forms are variants of custom forms driven by incident properties.

Built-In Forms

The default forms dynamic variants extend.

Forms & Fields

The umbrella concept covering every form variant and custom fields.