Related Incidents

See how Rootly AI finds related incidents for Slack recommendations and AI SRE investigations.

Overview

Rootly AI matches your incident against everything your team already solved.

In Slack, matches surface right in the incident channel and on demand, whenever a responder asks. AI SRE also uses similarity during investigations: its initial hypothesis work can retrieve up to three similar incidents even with Related incidents off, while its on-demand search tool requires the toggle. AI SRE has its own enablement and does not depend on the self-service Opt in to Rootly AI capabilities switch.

Acting on a Match

Every match card carries the same set of actions:

Button	What it does
Mark as related	Trains the model that this was a good match, so future recommendations within your team’s incident set get better.
Not related	Trains the model that this was not a good match, so future recommendations within your team’s incident set get better.
Channel	Opens the Slack incident channel for the related incident.
View in Web	Opens the related incident’s details page in Rootly on the web.

Feedback only shapes recommendations for your own team — it never trains models for other customers (see Privacy).

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Grounded Answers

Ask what fixed it? and get an answer you can act on mid-incident:

• On the record. The documented resolution is relayed.
• Nothing recorded. Rootly AI says so and offers the retrospective or timeline.

Anything beyond your records is labeled inference (“the pattern suggests”), not fact.

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Selective by Design

• Reads each incident like a responder would: title, summary, severity, services, and more.
• Keeps only genuine, concrete relationships. Similar wording alone doesn’t qualify.

Matching stays live: a new near-duplicate can hit rank #1 within minutes.

What Qualifies as a Match

Rule	Detail
Your org only	Drawn exclusively from your team’s incident history.
Confirmed incidents	Excludes cancelled incidents.
Recent history	Looks back 180 days by default.
Public incidents	Only what the whole channel can see.

On first enable, your history processes gradually in the background. New incidents become matchable within minutes.

Get Better Matches

• Write specific titles and summaries. Matching reads what you write.
• Fill in the fields. Every attribute is signal.
• Record how incidents end. Resolution notes and retrospectives answer “what fixed it?”
• Rate the responses. Mark as related / Not related tunes suggestions to the way your team works.

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Privacy

Enforced in the product, not by prompt instructions:

Guarantee	Detail
Filtered before the AI writes	The AI never references, or even alludes to, inaccessible incidents.
Private incidents stay private	Excluded from channels, for any asker or setting.
Your history only	Matches come only from your own incidents.
No cross-customer training	Your data never trains models for other customers.
Permissions govern the subject	Refuses questions about incidents you can’t read.

For retention and model detail, see Data Privacy for Rootly AI.

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Setup

For Slack recommendations, Related Incidents is part of Rootly AI, behind the team-wide opt-in, and delivered by Rootly Agent in Slack. In AI SRE, this toggle enables the on-demand similar-incidents tool; initial hypothesis preparation can still retrieve similar incidents when the toggle is off.

1. Open AI & Agents.
2. Under Features, toggle Related incidents on.

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Frequently Asked Questions

Why did Rootly AI return no related incidents?

Nothing cleared the relevance bar. If just enabled, your history may still be processing. Confirm Related incidents and Rootly Agent in Slack are both on.

Why isn't an incident I expected in the results?

Most misses are eligibility: check What Qualifies as a Match. Weak metadata can also keep a real match below the bar.

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Related Pages

Rootly AI in Slack

Everything the agent can do in your incident channels.

Rootly AI Overview

What Rootly AI is and everything it can do.

Data Privacy for Rootly AI

Data handling and model training controls for Rootly AI.